Awesome opportunities! Prodigy Microfinance Bank, established in 2023 with a vision to empower individuals to achieve their financial aspirations, is dedicated to providing equitable and accessible financial services to all, regardless of their socioeconomic status. Offering a range of products such as loans, savings accounts, and insurance, Prodigy Microfinance Bank is committed to delivering exceptional customer service and assisting customers in realizing their financial objectives.
Position: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Role Description
This full-time on-site role is based in Lagos. It entails serving as a Customer Service Officer. Responsibilities include managing customer satisfaction, offering customer support, fostering positive customer experiences, and addressing customer inquiries and concerns promptly and professionally. Additionally, the Customer Service Officer will maintain customer records, handle complaints, and resolve issues promptly.
Qualifications
- Bachelor’s Degree in Business Administration, Marketing, or a related field
- Strong interpersonal skills
- Demonstrated ability to prioritize customer satisfaction
- Experience in delivering exceptional customer support
- Proven track record of creating positive customer experiences
- Ability to provide outstanding customer service
- Excellent communication and problem-solving abilities
- Previous experience in the financial services sector is advantageous.
Application Closing Date
28th May, 2024.
How to Apply
Interested and qualified candidates should submit their resume to prodigymfb1@gmail.com, using the Job Title as the subject of the email.