Hi there! Are you looking for where to exhibit your skill as a customer help desk officer? Kadick Integrated Limited is currently recruiting to fill the position of a customer help desk team lead at their company. Join their team now!
Kadick Integrated Limited was formed in 2001 and incorporated as a private limited liability company with two shareholders – Ebikabere and Dickson Umusu. The idea behind Kadick was to provide top-notch distribution and delivery services for fast-moving consumer goods across Nigeria.
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos
City: Ajah
Job Field: Customer Care
Job Description
As a Customer helpdesk team lead;
- You would be responsible for providing outstanding customer service by leading and motivating your team.
- You would also be taking ownership of customer issues and following problems through to resolution.
Responsibilities
- Oversees the daily workflow of the department
- Establishes performance metrics for customer service representatives.
- Develop plans and targets for the customer service team
- Analyze and interpret data relating to customer service effectiveness.
Education and Experience
- Bachelor’s Degree required.
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisor and leadership skills.
How to Apply
Interested and qualified candidates should submit their CVs / Applications to: recruitment@kadickintegrated.com using the Job Title as the subject of the email.
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