Do you have a strong communication skill with a voice that sounds vibrant? Apply as a call center agent at MacTay Consulting. MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to their clients in Africa since 1982. They focus on adding value to organizations through customized solutions that meet their clients’ needs. They have a proven track record of providing excellent services that impact their clients’ businesses. This is one great establishment that you want to boost your career.
They are recruiting to fill the position of:
Job Position: Call Center Agent
Job Location: Ilupeju, Lagos
Employment Type: Full-time
Job Summary
They are seeking a dedicated and customer-oriented Call Center Agent to join their team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues promptly. The ideal candidate should have strong communication skills, be able to multitask effectively and possess a positive attitude towards helping customers.
Key Responsibilities
- Answer incoming calls from customers and respond to inquiries or resolve issues promptly and professionally.
- Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys as required.
- Identify and escalate priority issues to the appropriate department or supervisor for resolution.
- Stay updated on product or service information, promotions, and company policies to provide accurate information to customers.
- Collaborate with team members and other departments to ensure seamless customer service delivery and resolution of customer issues.
- Participate in ongoing training and development programs to enhance job knowledge and skills.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, or comments.
- Follow communication scripts and guidelines when handling different types of calls and customer inquiries.
- Meet or exceed performance targets for call handling, customer satisfaction, and other key performance indicators (KPIs) as set by the organization.
- Adhere to company policies and procedures, including confidentiality and data protection guidelines.
Qualifications and Skills
- High School Diploma or equivalent; additional education or training in customer service or a relevant field is a plus.
- 1 – 5 years of work experience.
- Proven experience in a customer service or call center environment is preferred.
- Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
- Strong active listening and problem-solving skills, with the ability to empathize with customers and handle difficult situations calmly and effectively.
- Ability to multitask and prioritize tasks in a fast-paced environment while maintaining accuracy and attention to detail.
- Proficiency in using computer applications and call center software, with the ability to navigate multiple systems simultaneously.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required.
Salary
₦80,000 monthly
How to Apply
Interested and qualified candidates should click on the provided link to apply.
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