MTN Nigeria has issued a public apology to its customers following backlash over a 200% price increase on its 15GB data bundle.
The company acknowledged the frustration of subscribers in a statement posted on its official social media handles, admitting that the sudden price change was a mistake.
The post, written in a casual and relatable tone, read: “To our 15G digital bundle lovers, You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake. “In this love season, don’t stay angry with us.”
“Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding. Yours Truly, MTN.”
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