FirstBank has clarified that recent reports about a system upgrade were misinterpreted.
The bank stated on Friday that its notice about transitioning to a cloud-based platform was intended solely for vendors, not customers.
The transition involves shifting from the I-Supplier Platform to an upgraded Cloud-based Supplier Platform aimed at enhancing vendor capabilities and benefits.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform,” the statement read.
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