Telecommunications Giant, MTN Nigeria has disclosed that the network connectivity disruptions experienced by its customers were caused by a damage to an overseas undersea cable.
This was revealed in a statement which reads “Bayobab Group acknowledges the ongoing disruptions affecting connectivity services in several West African countries due to breaks in multiple major undersea cables. Recognising the critical importance of consistent internet and communication services, we are fully committed to swiftly addressing these disruptions.
“To mitigate the impact on our customers in the affected countries, our operations are actively working to reroute traffic through alternative network paths and engaging with our consortium partners to expedite the repair process for the damaged cables. Leveraging our robust and resilient network infrastructure, we aim to minimise service interruptions and maintain connectivity.
“We thank you for your patience and understanding as we work diligently to resolve this situation.”
Major telecom providers across the country including MTN, Airtel, and 9Mobile, have had to deal with a widespread network connection crisis in recent weeks.
