9mobile, one of Nigeria’s leading telecommunications companies, continues to grapple with significant subscriber losses.
In September 2024, the company lost over 7,000 subscribers, a trend that has persisted for several months.
According to the Nigerian Communications Commission (NCC), 9mobile accounted for 90% of the 7,886 outgoing porting recorded in that month.
This continuous outflow of subscribers has reduced 9mobile’s active user base to 3.6 million, far behind its competitors. The company is facing stiff competition from other telecom operators like MTN, Airtel, and Globacom, which are aggressively expanding their services and customer base.
Despite efforts to enhance service delivery and customer satisfaction, 9mobile’s struggle to retain subscribers underscores the challenges in the highly competitive Nigerian telecom market.
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