Based in Lagos, the Dangote Group is renowned for its diverse business ventures and exceptional products. As part of our continued growth, we are looking for an experienced Customer Service Manager to join our dynamic team.
Location: Lagos
Employment Type: Full Time
Key Responsibilities
- Complaints Management: Resolve customer complaints quickly, track recurring issues, and implement solutions to ensure client satisfaction.
- Investigation & Reconciliation: Investigate discrepancies, reconcile accounts, and resolve issues efficiently.
- Process Guidance: Provide expert guidance on customer service processes and drive process improvements.
- Sales Audit: Conduct sales audits to ensure compliance with operational policies and address discrepancies.
- Call Center Leadership: Lead the call center team, monitor performance metrics, and implement strategies for continuous improvement.
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What You’ll Bring
- Bachelor’s degree in Arts (Master’s degree or relevant certifications are a plus).
- 5+ years of experience in customer service management, with 2+ years in a supervisory role in the oil and gas industry.
- Deep understanding of refinery operations and customer service processes.
- Proven expertise in managing complaints, conducting investigations, and performing sales audits.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in CRM software, call center technologies, and Microsoft Office Suite.
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Why Join Us?
- Private Health Insurance
- Professional Growth & Career Advancement
- Paid Time Off
- Training & Development Programs
- Competitive Salary
- Collaborative Work Environment
Ready to lead our customer service team? Apply here today!
Application Deadline: Not specified.
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