Sequel to the recent increase in electricity tariff for Band A customers, the Nigerian Electricity Regulatory Commission has directed power distribution companies across each zones to refund all Band B customers that were charged erroneously by April 11.
The directive became necessary following complaints from customers not on Band A, who are now being made to pay ₦225/KWh for electricity.
Due to the announcement by the Government on the increase, DisCos upgraded their payment platforms and some customers on Band B, C, D, and E said they were made to pay ₦225/KWh instead of the old tariff as stipulated.
“All DisCos shall ensure that only the newly approved Band A feeders listed in their April 2024 supplementary orders are maintained as Band A for the purpose of vending to prepaid customers and billing for postpaid customers on their networks,” stated the NERC.
The DisCos were also directed to post on their websites, in no distant time, the schedule of approved Band A feeders that have been affected by the rate review.
“All DisCos shall set up a portal by April 10, 2024 on their website that allows all customers to check their current bands by entering their meter or account numbers.
“All customers wrongly billed at the new rate should be refunded through energy tokens not later than Thursday, April 11, 2024, and file evidence of compliance with the commission by April 12, 2024,” the NERC ordered.
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